Browser Support

Thank you for accessing the Xerox Partner Portal.

One of the following issues has been detected

Your browser is not supported by this system.

Your operating system has been identified as Apple Mac.

Please follow one of the options below:

"Trying to access SMART Centre Web or the Xerox Partner Portal?"

(a) Your current browser version may experience compatibility issues impacting your user experience.

To maximize your experience please follow the Microsoft instruction to view the Xerox portal in compatibility mode.

For Internet Explorer version IE10 please use the below link:

For Internet Explorer version IE11 please use the below link:

After setting compatibility mode please close your browser and log back into the Xerox homepage.

If you continue to experience compatibility issues then it is recommended to use a different internet browser.

Please select one of the below hyper-links to download your preferred option:



(b)Apple Mac Access
If you are unable to use any of the above alternatives, you will need to use our Citrix Gateway. This will allow you to connect from your current computer to the Partner Portal using FireFox. However, it requires additional authentication and the installation of some software on your system.

  • Please E-Mail our Support Team. You will receive an email containing your access credentials and connection information in approximately 5 days.
  • In order to access our Citrix Gateway you will need to download some client software to your computer - details of this will be provided in the email mentioned above. If your computer is restricted from downloading software, you will need to contact your System Administrator before attempting this.
  • When you have completed the download you will be able to access our Partner Portal. Your new credentials will enable you to connect to the Citrix Gateway. You will then be able to login to the Partner Portal using the portal account details (typically your email address) which you have used just now.

Xerox Support
If you have any difficulties completing this process please contact our Web Support Team